Media release

Consumer behaviour changing for couriers

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Shrinking profit margins and higher customer expectations are among the challenges facing courier companies today. According to Vernon Rawstorne, managing director of EWC Express, the courier business has changed dramatically in recent years, and only companies that can adapt will survive. 

“Consumer behaviour is changing and courier companies have to adapt accordingly,” he states, adding that customers today want the same high level of service at a reduced cost.

For longstanding customer RNA Distribution, EWC’s personalised service and attention to detail includes an understanding of the unique demands of the music industry.

EWC Express has been servicing RNA Entertainment, a division of RNA Distribution, for more than four years. The operation’s business is warehousing and distribution of CDs and DVDs. Tight deadlines are a daily challenge. “Typically, RNA Entertainment has just 24 hours to pick, pack and dispatch orders for clients. Partnering with the right courier company – one that understands time constraints and urgency – is key to RNA’s success,” states James Durieux, operations general manager at RNA Entertainment.

Customer Barrows has also been on the receiving end of EWC’s personalised service and attention to detail, and it has resulted in a relationship spanning more than a decade.

Barrows Design & Manufacturing produces point of sale displays and delivers these nationally using the services of EWC. Barrows logistics manager Garth Moulder comments on the company’s courier requirements: “EWC’s unwavering commitment to working to rigid deadlines is crucial in Barrows’ time-sensitive business. We operate on a JIT (just in time) basis, so 90% of our deliveries are urgent. EWC is always under pressure to meet our needs, and they are always prepared to go the extra mile.”

“Our partnership with EWC has been built over the last 14 years, and it is founded on relationships with staff and management, and on EWC’s commitment to exceeding its client’s expectations. EWC has become an integral part of Barrows’ supply chain, ensuring that our deliveries are made on time, to the right place, for the right price,” Moulder concludes.

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