MAHINDRA SOUTH AFRICA

Mahindra SA gets world class parts distribution operation

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Mahindra South Africa, which markets Mahindra and SsangYong vehicles locally, has shown consistent growth in the last 10 years that it has been operating in Southern Africa. The company has now taken its game ahead in terms of providing world class parts distribution to its dealer network which ultimately benefits its thousands of customers.

“Since the start of operations in 2004, Mahindra SA has been focusing on after sales support which is among the best in the industry. This new warehouse operation is a further indicator of the focus we are placing on providing outstanding customer care,” said Mahindra SA CEO, Ashok Thakur.

“We have taken a one-stop-solution approach with Savino Del Bene (SDB) South Africa, one of the world’s leading logistics specialists taking responsibility for the entire supply chain, from ordering to receiving, warehousing and delivery. SDB is already doing the forwarding and clearing of our vehicles, including exports,” added Thakur.

The new system is paperless with Mahindra and SsangYong dealers being able to track their orders every step of the way in real time. The operation is already running at a first time supply rate of over 90%, with a target of 99.7%.

The Mahindra parts operation has been relocated to a 10,000m2 warehouse in Khulani Business Park in Jet Park, Ekurhuleni. Mahindra and SsangYong parts are binned in an area of 3,500m2 with space for expansion.

SDB has a strategic alliance with InSync Solutions, a company in the Imperial fold, which is a specialist in all aspects of logistics management, including extensive experience in the automotive field.

The three-month migration process was virtually seamless which was important as it involved maintaining a parts supply to the dealer network.

The project involved moving and re-binning more than 100,000 items. Besides using a number of different sized bins, on the basis of ‘one part number one bin,’ the system includes two lean lift storage units which are ideal for storing small and valuable items. Each unit, which stands 8-metres in height, can store 3,500 small parts which can be accessed by punching in a sequence of numbers to bring the selected tray into position for the required part to be picked.

This latest contract brings to 22 the different automotive brands in South Africa, which have projects handled by SDB, with the first one dating back 15 years. The SDB company was founded more than a century ago and now has 64 subsidiaries, 130 wholly owned offices in 37 countries worldwide, and more than 2,700 employees, making it a company with vast experience in all aspects of supply chain management.

“We are very pleased with the manner in which our move to this new parts distribution centre is progressing and this bodes well for an ongoing fruitful relationship between Mahindra SA and SDB as well as its service provider InSync Solutions, which is a further example of our ongoing focus on improving the customer experience,” concluded Mahindra SA CEO Ashok Thakur.

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